Returns & Exchanges

Merchandise in saleable condition with all original tags attached may be returned or exchanged within 10 days of shipping date when accompanied by the original sales receipt. After 10 days, all sales are final.

Should you wish to return or exchange any item(s), please email us at heyhey@otaat.com with your name, order number, item(s) you wish to return, and reason for return. You are responsible for the return shipping costs. Otaat will not accept responsibility for reimbursement or compensation of lost packages without proof of delivery. Upon our receiving and inspection of merchandise, replacement item(s) will be sent or a refund will be issued to the same credit card account with which the original purchase was made. We will process your return as soon as possible, but please allow up to 14 days for your refund to be processed and up to two billing cycles for the return to appear on your credit card statement. We reserve the right to deny any refunds.